Services – Social CRM

Use our social media listening and response tool, Lithium Social Web, to manage the explosion of social customer service inquiries without sacrificing quality.

  • Purpose-built with customer service in mind
  • Engage the entire organization
  • Drive traffic to online communities

  • Workflow

    Every incoming social post is automatically routed to the most appropriate work queue or agent for prompt resolution based on criteria you define.

  • Automation

    Posts receive language, source, and content tags so messages land in the correct work queue. Gone are the days of manually assigning each post. That gets old. Really fast.

  • Notification & alerts

    Set up email and mobile notifications. Receive immediate alerts when messages, priorities, or work queues change.

  • Languages

    Business is global. So is social. Lithium Social Web provides out-of-the-box detection for more than 25 languages.

  • Conversation threading

    Consistency counts. Lithium Social Web will always route customer replies back to the original agent before looking for another available agent.

  • Prioritization

    Posts are scanned and assigned priorities based on customized keywords so agents work the most important issues first.

    Would you like to speak about our services in depth? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer. Send us an email and we’ll get in touch shortly. We would be delighted to help your business sucseed.

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    ADDRESS

    Yenisehir Mh. Mustafa Akyol Sk. MVK Worksquare No:215/216 Pendik Istanbul TURKEY

    PHONE

    +90 (216) 999 45 34

    EMAIL

    info@iics.com.tr